Youth Mentor

1 week ago

Richmond Hill, Ontario, Canada 360°kids Full time

About 360°kids

At 360°kids, we provide a unique continuum of care approach with programs and services that are essential to the health and well-being of youth. Our agency serves all of York Region and has been a leader in the delivery of innovative support services for more than 35 years.

We are committed to creating an inclusive, diverse, equitable, and accessible organization. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities, and individuals with lived experience of homelessness.

Job Description:

This is an exciting opportunity to join our team as a Youth Mentor in our transitional housing program. As a Youth Mentor, you will work directly with young females who have been victims of Human Sex Trafficking, providing mentoring, crisis counselling, and case management services in a respectful, peaceful, and caring environment.

Responsibilities:

  • Conduct intakes and assessments with referred program participants to determine eligibility and fit for the program as needed.
  • Conduct in-person meetings with youth to assess needs, set goals, and begin movement towards minimizing crisis and increasing stability.
  • Provide case management support and informal counseling to program participants in order to assist them in their transition to independence.
  • Coordinate and facilitate life skills sessions, provide ongoing life skills support, and mentoring and provide access to direct services to address issues youth are presently facing.
  • Provide client-focused counselling skills using a trauma-informed approach and role modelling in an adaptable and flexible approach taking into consideration the unique qualities of each client.
  • Coaches and supports youth and acts as a positive role model, mentor, and support for youth as they learn new skills.
  • Responds to and investigates enquiries, complaints, and emergency situations involving youth; assesses the situation, implements short-term and long-term solutions, and documents outcomes.
  • Resolves conflict situations including client complaints and disputes. Listens, mediates, negotiates, and provides support and guidance to resolve issues and document outcomes.
  • Encourages and supports clients to secure suitable housing within the community and assists youth to access various community programs regarding housing, mental health, etc.
  • Advocates on the youth's behalf and acts as a positive role model for the youth.
  • Ensures effective service delivery to the client by documenting information, observations, and impressions that may impact on a client's case plan where appropriate.
  • Ensures the safety and well-being of clients at all times.
  • Advocates on behalf of clients for support, services, and benefits with internal and external resources, and engages in active problem-solving around each client's needs.
  • In the event of a crisis or critical incident, immediately reports to the appropriate level.
  • Oversees the operations of the apartment(s). Performs light maintenance and repair work or makes calls for additional service.
  • Monitors the health and safety of apartments, including ensuring maintenance and cleanliness of shared spaces. Enforces house rules, policies, and procedures.
  • Reports on a regular basis to the Team Lead regarding issues of need and/or concern. With the Team Lead and Manager of Programs support, creates and implements approved strategies and plans that will result in the achievement of the program's goals and objectives.

Requirements:

  • CYW Degree/Diploma or completion of Post-Secondary education in a Human Service related field or the equivalent of combined education and experience working with youth.
  • Previous experience working with street-involved youth is a must.
  • Previous experience working with and supporting youth involved in Human Trafficking is an asset.
  • Therapeutic Crisis Intervention (TCI) training.
  • Current first aid/CPR certification.
  • Current vulnerable sector screening (criminal background check).
  • Thorough understanding of issues pertaining to youth; understanding of domestic human trafficking; knowledge of relevant legislation and a strong understanding of case management principles.
  • Demonstrated client-focused counselling skills and role modelling.
  • Excellent communication skills and the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client.
  • Exceptional interpersonal skills that promote positive team building, negotiation, and conflict resolution.
  • Possesses strong personal ethics and integrity, as well as exceptional interpersonal skills, including influencing, consensus/team building, facilitation, negotiation, conflict resolution, management, leadership, motivation, delegation, coaching/mentoring, and empowerment.
  • Ability to work as a team member in a dynamic, complex environment and organize time and workload effectively.
  • Broad knowledge of community resources and the ability to strongly advocate for clients and make professional referrals.

Salary Range:

$60,000 - $70,000 per year, depending on experience.

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