Field Service Operations Manager

4 weeks ago


London, Ontario, Canada Coca-Cola Canada Full time

About This Opportunity

The Field Service Operations Manager is responsible for overseeing daily operations, managing schedules, coaching and developing team members, and ensuring KBI targets and goals are met. This role also involves auditing employee performance, reviewing report data, and entering data into business systems.

In addition, the Field Service Operations Manager serves as a liaison with internal and external customers to respond to needs, seek feedback, and create a positive experience.

Responsibilities

  • Provide leadership and guidance to the Field Operations team
  • Accountable for delivering the Field Service vision and strategy
  • Drive employee engagement and organizational health
  • Translate Company business data to monitor results
  • Coaching, motivating, and developing talent
  • Enhance intellectual capital through training, rewarding, and retaining top performers
  • Performance Management
  • Improve productivity of the workforce through current technology enablement, training, process improvement, and identifying best practices
  • Audit Fountain Equipment installations to ensure adherence to guidelines and policies
  • Work cross-functionally with Equipment Installation Planning and Sales resources to support special projects and routine activities
  • Enhance customer relationships both internal and external

Qualifications

  • High School Diploma required, Bachelor's Degree preferred
  • 2 years supervisory experience
  • Effective coaching/talent development
  • Ability to analyze and interpret spreadsheets/business data


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