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Healthcare Information Specialist

1 month ago

Regina, Saskatchewan, Canada eHealth Saskatchewan Full time
Overview
eHealth Saskatchewan is a dynamic and rapidly growing organization, dedicated to delivering digital technologies that enhance high-quality healthcare services across the province. Our mission is to collaborate and transform healthcare through the use of information and innovative technology.

Job Description:
We are seeking an experienced Wait List Information Clerk to join our team. Reporting to the Assistant Manager, Provider Services, this role acts as the point of contact for Referral Management Service inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency regarding patient referrals. Inquiries can include but are not limited to: referral status, urgency, redirects, specialist exceptions, etc.

About the Role:
This is a critical area within the healthcare system that assists patients' timely access to physician specialists. The successful candidate will demonstrate best customer service practices and principles, respond to stakeholder inquiries, and deliver accurate, appropriate, and timely support to our stakeholders providing patient-centered care.

Daily Duties:
Responding to inquiries received via phone, email, fax, and through the Referral Management Service Referral Viewer; delivering accurate, appropriate, and timely support to our stakeholders providing patient-centered care; meeting the needs of our patients, working in this type of environment calls for very strong interpersonal and excellent communications skills to establish and maintain effective working relationships as well as above average typing/data entry skills;

Required Skills and Qualifications:
Minimum of 12 months of experience working in a medical office or similar environment; Strong medical terminology understanding; Excellent data entry skills with a minimum typing speed of 45 wpm; Ability to apply legislation, regulations, policies, and procedures; Knowledge of customer service principles and experience providing patient-centered care; Experience working with healthcare professionals and/or patients who may be upset; Ability to provide excellent service through strong demonstrated interpersonal skills and patient-centered care-oriented attitude;

Benefits:
This is a temporary full-time position offering competitive compensation. Estimated annual salary range is $41,452 - $51,459.

About eHealth Saskatchewan:
We are a Treasury Board Crown Corporation focused on digital technologies to enable, support, and enhance high-quality health services across the entire province.