Senior Director, Network Operations Expert

3 hours ago

Gatineau, Quebec, Canada Telesat Full time

We are seeking a Senior Director, Network Operations Expert to join our team at Telesat in Gatineau, Quebec. As a key member of our Network Operations Department, you will be responsible for leading the operational functions of our Telesat LEO network, ensuring seamless customer service and support around the world.

About the Role

As Senior Director, Network Operations Expert, you will oversee the activities of the NOC (Network Operations Center), CSC (Customer Support Centre), LS Operations, and associated facilities services required to support our Lightspeed network. You will also work closely with Sales and Engineering teams to provide cost-effective implementation and ongoing operational support of customer requirements for both space and ground-based service offerings.

Main Responsibilities
  • Optimize the flow and responsiveness of all departments to create a superior customer service experience for internal and external customers.
  • Provide leadership to managers in the department, offering feedback and mentoring to meet service standards and maximize operational effectiveness.
  • Collaborate with the Network Operations Budget Coordinator and VP to develop and manage operating and capital budgets for groups under direction.
  • Ensure proper metrics are in place to report on serviceability and financial performance of the Division.
  • Act as the primary interface for other Departments when the role of Network Operations is required to meet LEO business requirements.
  • Ensure Health and Safety procedures/policies are in place and actively monitored and reported on in co-operation with HR.
  • Identify, establish, and manage relationships with technology partners for the development/continued maintenance of infrastructure elements required to meet service SLO's with end users.
Requirements
  • An Electronics Engineering, Technologist Diploma or Degree, or equivalent, is the minimum consideration for this position.
  • A minimum of 15 years of experience in satellite systems implementation/maintenance with emphasis on the total customer service experience.
  • A minimum of 15 years in a management role with direct reports in a related field is required.
  • A minimum of 10 years experience in budget preparation, presenting, and reporting is essential in this role.
Salary

The estimated salary for this position is $120,000 - $180,000 CAD per year, depending on qualifications and experience.

Location

This position is based in Gatineau, Quebec, with occasional travel anticipated, domestic and/or international.About Us

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development.

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