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Privacy Compliance Specialist

1 month ago

Waterloo, Ontario, Canada Manulife Full time
Job Title: Privacy Compliance Consultant

Manulife Canada is seeking a highly skilled Privacy Compliance Consultant to join our team. As a key member of our Compliance Team, you will play a critical role in ensuring the company's compliance with privacy regulations and laws.

Key Responsibilities:
  • Manage privacy-related investigations and conduct mandatory internal and external reporting of escalated privacy incidents.
  • Assist complaint handling teams with privacy-related complaints.
  • Provide support to Business Unit Compliance teams by advising on complex privacy-related matters and identifying privacy-related risks and issues.
  • Consult with Business Unit Compliance and/or business areas on matters relating to Privacy Impact Assessments.
  • Respond to privacy-related inquiries from stakeholders.
  • Confer with the Chief Privacy Officer and/or the Legal Department on high-risk, contentious, litigious privacy issues, complaints, and requests.
  • Evaluate and escalate unresolved privacy issues to the Chief Privacy Officer and appropriate Business Unit Chief Compliance Officer(s).
  • Assist in the identification and management of privacy risks.
  • Assist with the development and maintenance of applicable privacy training and guidance.
  • Stay up-to-date on privacy, data protection, and cybersecurity legislative changes and regulatory reform impacting Manulife's Canadian business and operations.
  • Assist with the development and maintenance of Canada-specific privacy standards, processes, templates, and playbooks.
Requirements:
  • Privacy and/or regulatory compliance (or related) experience.
  • Ability to recognize and evaluate the impact of current or potential privacy compliance issues.
  • Strong analytical and problem-solving skills, with the ability to interpret complex compliance concepts.
  • Ability to make risk-based decisions in a fast-paced environment.
  • Strong social skills, influencing, and relationship management skills.
  • Excellent written and verbal communication skills, with the ability to simplify complicated messages.
Preferred Qualifications:
  • University degree in business or a related field.
  • Knowledge of applicable legislation and regulations is preferred.
  • Ability to work with fluid and changing accountabilities.
  • Willingness to assist team members on projects and assist in sharing workloads as required.
  • Ability to work independently and in a team environment.
  • Exceptionally organized, strategic, and adept at managing time efficiently.
  • Well-developed interpersonal skills to provide a high level of service and maintain strong working relationships with business partners and colleagues.
About Manulife:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer.

We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

We prioritize removing barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between $67,275.00 CAD - $112,125.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life, and AD&D insurance coverage, adoption/surrogacy, and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.