Digital Marketing Success Manager
7 days ago
At Creative Niche, we are partnering with a leading Digital Marketing Agency in Canada to find a highly skilled Client Success Manager. The ideal candidate will have expertise in Google Ads and excellent communication skills to ensure seamless collaboration between clients and the dedicated Google Ads team.
This role offers an exciting opportunity for someone who can take a consultative approach to maximize client results and enable expansion. As a Client Success Manager, you will build strong relationships with clients, focusing on driving their Google Ads performance and achieving revenue goals.
Responsibilities:
- Serve as the primary point of contact for a portfolio of clients leveraging Google Ads to achieve their business objectives
- Coordinate effectively with internal teams to deliver tailored insights and guidance
- Conduct regular check-in meetings with clients to discuss campaign performance, address challenges, and provide expert guidance
- Collaborate with media buying teams to ensure effective interpretation and communication of Google Ads campaigns
- Monitor and maintain high client satisfaction levels, focusing on performance and ROI
- Play a vital role in refining efficient systems, processes, and procedures within the Client Success Department
Qualifications:
- Minimum 3 years in a client-facing role within a digital marketing environment; previous agency experience is beneficial
- Strong knowledge or previous experience working within Google Ads (campaign creation and optimization)
- Exceptional communication skills and proven consulting capabilities
- Ability to identify and navigate challenges using emotional intelligence and logical reasoning
- Capacity to manage a diverse client portfolio and multiple projects simultaneously
- A customer-first mindset prioritizing client needs and experiences
We estimate the salary for this position to be around $80,000 - $100,000 per year, depending on experience and location. If you are a motivated individual with a passion for delivering exceptional client experiences, please apply.
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