IT Support Specialist

4 weeks ago


Abbotsford, British Columbia, Canada SILVER HILLS Full time

Help Desk and Technical Support Professional

Silver Hills is seeking a skilled Help Desk and Technical Support Professional to join our IT team. As a Help Desk and Technical Support Professional, you will be responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.

Key Responsibilities:

  • Maintain IT hardware inventory and source additional equipment as required
  • Troubleshoot issues both on-site and remotely, maintaining excellence with every interaction
  • Set up and deploy new hardware and software
  • Manage print servers, active directory, and other server-related resources
  • Provide mobile device and other equipment support
  • Participate in IT projects, including new systems and processes implementation

Requirements:

  • 2+ years of hands-on experience in IT support-related roles in a corporate environment
  • Degree or diploma in Information Technology or related discipline
  • Basic experience working in a virtualized server environment
  • IT-related certification(s), e.g., Microsoft Certs, CCNA, CompTIA Certs

Nice-to-Have:

  • Knowledge and management capabilities within Microsoft Endpoint Management, including device policy enforcement, security configuration, and troubleshooting across diverse environments
  • Knowledge and skills in administering networks using the Fortinet stack, including the configuration, management, and troubleshooting of security and network devices
  • Proficient in utilizing the Microsoft Power Platform

Why Join Us:

  • Opportunities for career growth and development
  • Competitive Healthcare Benefits Package
  • Performance Bonus and RRSP Matching
  • Free delicious and healthy bread
  • Fitness incentive fund to help you thrive
  • Friendly and supportive work environment and an ambitious team
  • Discounts at our retail store with a great selection of healthy organic products
  • Company social events focused around health, great-tasting food, and getting together as a team

Want to learn more about our mission and products? Please check us out on our website, social media, and other online platforms.



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