IT Support Specialist
4 weeks ago
Help Desk and Technical Support Professional
Silver Hills is seeking a skilled Help Desk and Technical Support Professional to join our IT team. As a Help Desk and Technical Support Professional, you will be responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.
Key Responsibilities:
- Maintain IT hardware inventory and source additional equipment as required
- Troubleshoot issues both on-site and remotely, maintaining excellence with every interaction
- Set up and deploy new hardware and software
- Manage print servers, active directory, and other server-related resources
- Provide mobile device and other equipment support
- Participate in IT projects, including new systems and processes implementation
Requirements:
- 2+ years of hands-on experience in IT support-related roles in a corporate environment
- Degree or diploma in Information Technology or related discipline
- Basic experience working in a virtualized server environment
- IT-related certification(s), e.g., Microsoft Certs, CCNA, CompTIA Certs
Nice-to-Have:
- Knowledge and management capabilities within Microsoft Endpoint Management, including device policy enforcement, security configuration, and troubleshooting across diverse environments
- Knowledge and skills in administering networks using the Fortinet stack, including the configuration, management, and troubleshooting of security and network devices
- Proficient in utilizing the Microsoft Power Platform
Why Join Us:
- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Performance Bonus and RRSP Matching
- Free delicious and healthy bread
- Fitness incentive fund to help you thrive
- Friendly and supportive work environment and an ambitious team
- Discounts at our retail store with a great selection of healthy organic products
- Company social events focused around health, great-tasting food, and getting together as a team
Want to learn more about our mission and products? Please check us out on our website, social media, and other online platforms.
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