SAP Cloud Operations Expert

1 day ago


Montreal, Quebec, Canada SAP Full time
Job Summary
SAP is seeking an experienced Cloud Operations Expert to join our team in Montreal, Quebec. This role will be responsible for ensuring the 24x7 availability of SAP systems running in SAP ECS.

About the Role
We are looking for a highly skilled and motivated individual to work as part of our global operations team. The successful candidate will be responsible for responding, troubleshooting and resolving alerts and incidents related to SAP systems running in SAP ECS.

Key Responsibilities
- Ensure 24x7 availability of SAP systems running in SAP ECS
- Respond, troubleshoot and resolve alerts and incidents
- Serve as an escalation point for productive issues
- Collaborate with internal teams to follow change management processes during service request execution
- Identify opportunities to streamline standard operating procedures through automation
- Work effectively in a fast-paced, dynamic and flexible environment

Requirements
- Bachelor's degree or higher in Computer Science, Engineering, Information Technologies Management or related field
- Solid understanding of SAP application technology used by ECS, particularly S/4HANA and SAP ABAP platform from a Basis technology perspective
- Additional experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/SAP Gardener etc.
- Proven experience in agile project management using SCRUM, Kanban and other methodologies
- Strong capabilities in technical documentation
- Ability to continuously acquire new knowledge in an independent and proactive way
- Good analytical and solution-oriented thinking skills
- Excellent communication and networking skills, able to communicate with customers on technical, service and operations topics up to senior management level

Benefits
- Competitive salary range of $156,000 - $265,100 CAD per year, including base salary and variable incentive target
- Opportunity to work with a leading company in the field of enterprise resource planning (ERP) software
- Flexible working models, including remote work options
- Commitment to diversity, equity and inclusion

About SAP
SAP is a market leader in end-to-end business application software and related services. We help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our cloud company has two hundred million users and more than one hundred thousand employees worldwide, committed to personal development and collaboration.

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