IT Support Specialist
4 weeks ago
Company Overview
FortisBC is the province's largest energy provider with over 100 years of experience and a strong commitment to delivering renewable energy, natural gas, electricity, and propane to its customers.
We're seeking talented individuals to join our mission of transforming B.C.'s energy landscape as one of BC's Top Employers. Our diverse team of over 2,700 employees is dedicated to creating a safe and inclusive culture where everyone can connect, belong, and grow.
Job Description
This Technical Analyst position provides technical support to end-users at FortisBC, including desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure, and server storage.
- Provide frontline and advanced technical support to end-users
- Administer and complete advanced technology requests
- Perform departmental deskside/helpdesk functions, including problem receiving, recording, and tracking
- Administer departmental software and hardware inventory records
- Perform upgrades, installations, and preventive maintenance tasks
- Respond to client calls and incident tickets for support
- Research and implement advanced end-user solutions for hardware and software
- Administer software licensing
- Provide advanced support for mobile and smart devices
- Repair computer software and/or hardware and arrange with external vendors for repairs and quotes when necessary
- Assist senior staff on various projects
- Create device images and software packages for deployment
- Set up and deliver PC equipment, recycle excess surplus equipment
- Process quotes, arrange procurement, and validate necessary hardware and software
- Track work performed in the problem management system, prepare progress reports, administer and maintain corporate workstation assets
- Maintain up-to-date knowledge of the company's computer systems
- Administer multiple resources, task breakdown, and delegation, and set milestones
- Estimate and execute series of tasks required for minor or intermediate projects
- Provide intermediate support to Technical Analyst 1
- Some travel may be required
Requirements
To be successful in this role, you'll need:
- A 2-year diploma in Computer or Electronics Technology, Computer Science, or a related field
- 4 years' experience in related work
- Competence in executing small projects
- Related work experience and a strong understanding of:
- Current operating systems applicable to the job
- Imaging processes in a corporate environment
- Software deployment in a corporate environment
- Working knowledge of the server environment
- Maintaining business contacts with suppliers, service reps, and other businesses
- Windows Server-based network environment, including user maintenance, scheduling, printer configuration, remote connectivity, etc.
- Microsoft Office applications, collaboration, and communication systems
- Advanced working knowledge of all peripherals and network-attached devices, including but not limited to printers, scanners, plotters, cameras, mobile, and smart devices
- Valid Class 5 British Columbia Driver's license
Our engaging workplace offers a wide range of challenging opportunities while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development.
We also encourage volunteerism and nourish the need to give back to your community.
Estimated Salary: $36.79 per hour
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