Client Relations Specialist
4 days ago
Job Overview
As a Client Relations Specialist at Royal Bank of Canada, you will play a vital role in delivering exceptional client experiences and driving business growth. Your primary responsibility will be to proactively engage with clients, understand their financial needs, and provide personalized solutions to meet their goals.
Key Responsibilities
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs and providing help and advice.
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience and drive sales.
- Respond to client-initiated contact, assisting them with a full range of financial transactions.
- Actively listen and engage clients in conversation to further understand their individual needs.
- Proactively take ownership of resolving and preventing client banking problems.
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.
Requirements
- Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
- Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
- Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
- Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Availability to work all open business hours
Benefits
- A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
- Continued opportunities for career advancement
- World-class sales training, coaching, and development opportunities
- Support from a dynamic, collaborative, progressive, and high-performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC
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