Claims Analyst

At AFSC, we care about each other, about Alberta and about agriculture. PEOPLE ARE OUR FOUNDATION. We want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. CLIENTS ARE OUR FOCUS. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. EXCELLENCE IS OUR ASPIRATION. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. Working together, we grow and sustain the agriculture industry in Alberta.
Posting will close 9th of October 2024.
Location is flexible, within Alberta, dependent on the successful applicant.
However, periodically may be asked to work in other AFSC branches. Travel in these circumstances will be reimbursed according to AFSC’s Employee and Board of Directors Expense Policy.
Reporting to a Verification Supervisor, positions at this level are responsible for working closely with other Processing & Verification staff in processing, reviewing and approving claims of medium to high complexity in one or more product specialties (Income Stabilization or Insurance) within their approval authority. This position may also be required to work on AgriRecovery, LPI, Lending and any Ad Hoc programs and products administered by AFSC. These activities are performed in a highly automated environment requiring knowledge of generic and AFSC specific analytic programs and using sophisticated internal databases.
What will your growth opportunities look like in this role?
- You will have the opportunity to collaborate with various other teams within AFSC.
- Provide expertise in the refinement and development of AFSC programs, policies and processes
- Work with policy specialists to expand knowledge of program rules/guidelines

What will you be responsible for?
- With mínimal guidance from senior staff reviews, verifies and approves claims of medium complexity and with support approves claims of high complexity within authority levels
- Build strong customer relationships and deliver customer-centric solutions
- Contribute to a positive team atmosphere buy displaying respectful words and actions to ensure effective communication and team work
- Establish situational external relationships with clients and their representatives to clarify and obtain information and ensure compliance with program guidelines
- Collate and analyze data using various systems, methods and formats. Involves working independently.

What are we looking for from you?
- An individual who thrives working within a dynamic and diverse working environment you will be an excellent communicator with a drive for supporting the development of the team while maintaining a focus on excellent client experiences.
- Understanding and knowledge of all AFSC programs, products and services
- Ability to problem solve and work independently.
- Build partnerships and works collaboratively with others to meet shared objectives
- Consistently achieves results, even under tough circumstances
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Develop personal capabilities while also actively mentoring, coaching and providing assistance to new and less experienced staff as required

What else is in it for you?
- Health, dental, and vision benefits on your first day of employment
- $950 health spending account
- Christmas closure
- PSPP contributions
- Generous vacation and special leave days
- Health and wellness initiatives

**Qualifications**:

- College Diploma with 3 years of related experience

About AFSC
For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we’re proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.