Technical Support Specialist

3 days ago


Québec, Quebec, Canada Tech Mahindra Full time

We are seeking a skilled Technical Support Specialist to join our team at Tech Mahindra. This is a full-time position that offers a competitive salary of approximately $55,000 per year.

Job Description

In this role, you will be responsible for providing top-notch technical support to our customers, serving as their first point of contact for any technical issues they may encounter.

Your primary goal will be to troubleshoot and resolve common technical problems, such as connectivity and VoIP registration issues, configuration and equipment setup, and product functionalities.

You will also be required to educate customers on troubleshooting steps, empowering them to resolve issues independently.

Additional responsibilities include creating and managing support tickets, escalating complex issues to higher-level support, and collaborating with other teams to ensure seamless customer experiences.

Required Skills and Qualifications
  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years of experience in technical support
  • Fluent in English and French
  • Strong analytical and problem-solving skills
  • Excellent written communication, verbal, and listening skills

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Tech Mahindra

Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services and solutions. With a global presence in over 90 countries, we empower organizations to achieve business excellence through innovation-driven quality and value creation.



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