Technical Support Specialist

2 days ago


Québec, Quebec, Canada belairdirect Full time

The Technical Support Specialist role at belairdirect is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences. As a key member of our Centre of Digital Expertise, you will provide technical support to our customers, resolving issues and answering questions related to our automériteTM service.

About the Role

This position is available in Montreal, Laval, Quebec City, or Ottawa offices and requires a strong background in technology, excellent communication skills, and a keen interest in helping people. If you enjoy working with Apple and Android applications and have a dynamic and positive energy, we encourage you to apply.

Job Description
  • Provide technical support to customers via phone and chat, resolving problems and answering questions related to program activation and use.
  • Making outbound calls to encourage eligible customers to activate the automériteTM service.
  • Promote self-service by guiding customers through various tools available online or on their mobile application.
Required Skills and Qualifications

To be successful in this role, you must have:

  • A high school diploma or equivalent.
  • Bilingualism (French and English) is mandatory.
  • Excellent customer service skills.
  • Tech savvy and comfortable with Apple and Android applications.
  • Dynamic and positive energy.
  • Experience in a call center environment is an asset.
Benefits

We offer a competitive salary, industry-leading Employee Share Purchase Plan, flexible work arrangements, and access to virtual healthcare, among other benefits. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.



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