Bilingual Customer Service Representative

4 weeks ago

Chambly, Canada Fed Supply Full time

Hello, I'm Jérémy, a Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation, and customer service. We offer temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

We're assisting one of our clients in the distribution sector in their search for a Bilingual Customer Service & Technical Product Support professional. The ideal candidate will have expertise in flooring products and installation procedures, as well as strong communication and interpersonal skills.

Key Responsibilities:

  • Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
  • Manage customer service and ensure high levels of customer satisfaction.
  • Handle inbound customer inquiries regarding technical matters.
  • Manage customer complaints and escalations to ensure timely resolution.
  • Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits.
  • Develop and deliver training programs for customers and internal staff.
  • Conduct product and market research to stay up-to-date on industry trends and advancements.
  • Analyze customer feedback to identify areas for improvement and recommend changes to improve customer satisfaction.
  • Work with the R&D team to provide input on new product development and testing.
  • Support client operations team on daily tasks as needed.
  • Develop and maintain relationships with key customers and industry experts.

Qualifications:

  • Expertise in flooring products and installation procedures, industry certifications a plus.
  • Minimum of 5 years of experience in technical product support or customer service lead role.
  • Bilingual (English & French) - written and verbal.
  • Computer literacy and proficiency in Microsoft Office Suite and CRM software.
  • Strong communication and interpersonal skills.
  • Demonstrated leadership skills.
  • Organized, detailed, versatile, responsible, and reliable.
  • Professional, ethical, and ability to work independently and as part of a team.
  • Problem solver and ability to handle multiple files at a time.

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