Bilingual Customer Service

2 months ago

chambly, Canada Fed Supply Full time

Hello I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

Hello I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

I am assisting one of our clients in the distribution sector in their search for Bilingual Customer Service & Technical Product Support.
Key Responsibilities:
- Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures. Main products include engineered wood, laminate, and vinyl flooring;
- Manage the customer service and ensure high levels of customer satisfaction;
- Handle inbound customer inquiries regarding technical matters;
- Manage customer complaints and escalations to ensure timely resolution;
- Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction;
- Develop and deliver training programs for customers and internal staff;
o For example, this hire may be asked to support sales staff on technical product needs, such as helping them understand client's technical requirements, respond to product questions, product recommendations, and troubleshooting.
- Conduct product and market research to stay up-to-date on industry trends and advancements;
- Analyze customer feedback to identify areas for improvement and recommend changes to improve customer satisfaction;
- Work with the R&D team to provide input on new product development and testing;
- Support client operations team on daily tasks as needed;
- Develop and maintain relationships with key customers and industry experts;
- Willingness to occasionally visit customer locations and job sites to review and resolve installation and product issues, and provide technical support and expertise on-site.

Qualifications:
- Expertise in flooring products and installation procedures, industry certifications a plus;
- Minimum of 5 years of experience in technical product support or customer service lead role;
- Bilingual (English & French) - written and verbal;
- Computer literacy and proficiency in Microsoft Office Suite and CRM software;
- Strong communication and interpersonal skills;
- Demonstrated leadership skills;
- Organized, detailed, versatile, responsible and reliable;
- Professional, ethical, and ability to work independently and as part of a team;
- Problem solver and ability to handle multiples files at a time.

  • Bilingual Customer Service

    1 month ago

    Chambly, Canada Fed Supply Full time

    Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jeremy, Recruitment...

  • Bilingual Customer Service

    1 month ago

    chambly, Canada Fed Supply Full time

    Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. Hello ! I'm Jeremy, Recruitment...

  • Bilingual Customer Service

    1 month ago

    chambly, Canada Fed Supply Full time

    Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jeremy, Recruitment...

  • Bilingual Customer Service

    1 month ago

    chambly, Canada Fed Supply Full time

    Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jeremy, Recruitment...

  • Bilingual Customer Service

    1 month ago

    Chambly, Canada Fed Supply Full time

    Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jeremy, Recruitment...

  • Bilingual Customer Service Representative

    1 month ago

    Chambly, Canada Fed Supply Full time

    Job Title: Bilingual Customer ServiceWe are seeking a highly skilled Bilingual Customer Service professional to join our team at Fed Supply. As a key member of our recruitment team, you will be responsible for providing exceptional customer service and technical support to our clients and internal staff.Key Responsibilities:Provide technical support and...

  • Bilingual Customer Service Representative

    1 month ago

    Chambly, Canada Fed Supply Full time

    Job Title: Bilingual Customer ServiceWe are seeking a highly skilled Bilingual Customer Service professional to join our team at Fed Supply. As a key member of our recruitment team, you will be responsible for providing exceptional customer service and technical support to our clients and internal staff.Key Responsibilities:Provide technical support and...

  • Bilingual Customer Service Representative

    1 month ago

    Chambly, Canada Fed Supply Full time

    Welcome to Fed Supply, a leading employment agency specializing in supply chain, logistics, transportation, and customer service. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.As a Bilingual Customer Service Representative, you will be responsible for providing technical support and expertise to customers and...

  • Bilingual Customer Service Representative

    1 month ago

    Chambly, Canada Fed Supply Full time

    Welcome to Fed Supply, a leading employment agency specializing in supply chain, logistics, transportation, and customer service. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.As a Bilingual Customer Service Representative, you will be responsible for providing technical support and expertise to customers and...

  • Bilingual Customer Service Representative

    3 weeks ago

    Chambly, Canada Fed Supply Full time

    Welcome to Fed Supply, a leading employment agency specializing in supply chain, logistics, transportation, and customer service. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.As a Bilingual Customer Service Representative, you will be responsible for providing technical support and expertise to customers and...

  • Bilingual Customer Service Representative

    3 weeks ago

    Chambly, Canada Fed Supply Full time

    Welcome to Fed Supply, a leading employment agency specializing in supply chain, logistics, transportation, and customer service. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.As a Bilingual Customer Service Representative, you will be responsible for providing technical support and expertise to customers and...

  • Bilingual Customer Service Representative

    1 week ago

    Chambly, Canada Fed Supply Full time

    Hello, I'm Jérémy, a Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation, and customer service. We offer temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.We're assisting one of our clients...

  • Bilingual Customer Service Representative

    1 week ago

    Chambly, Quebec, Canada Fed Supply Full time

    Fed Supply is a leading employment agency specializing in supply chain, logistics, transportation, and customer service. Our team of experts speaks your language and offers temporary and permanent jobs in the Greater Montreal area.As a Bilingual Customer Service representative, you will be responsible for providing exceptional customer service to clients and...

  • Bilingual Customer Service Representative

    2 months ago

    Chambly, Quebec, Canada Fed Supply Full time

    About Fed SupplyWe are a leading employment agency specializing in supply chain, logistics, and customer service. Our team of experts provides temporary and permanent job opportunities in the Greater Montreal area.Job DescriptionWe are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a Recruitment Consultant for Fed...

  • Bilingual Customer Service Representative

    2 months ago

    Chambly, Quebec, Canada Fed Supply Full time

    About Fed SupplyWe are a leading employment agency specializing in supply chain, logistics, and customer service. Our team of experts provides temporary and permanent job opportunities in the Greater Montreal area.Job DescriptionWe are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a Recruitment Consultant for Fed...

  • Bilingual Customer Service assistant

    3 days ago

    chambly, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jérémy, Recruitment...

  • Bilingual Customer Service assistant

    2 days ago

    chambly, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. Hello ! I'm Jérémy, Recruitment...

  • Bilingual Customer Service assistant

    2 days ago

    chambly, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jérémy, Recruitment...

  • Bilingual Customer Service assistant

    4 days ago

    Chambly, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jérémy, Recruitment...

  • Bilingual Customer Service

    1 month ago

    Chambly, Quebec, H7E, Montréal, Canada Fed Supply Full time

    Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jeremy,...