Product Management Leader

1 day ago

Ottawa, Ontario, Canada Payments Canada Full time

About the Role

We are seeking a Product Management Leader to join our team at Payments Canada. As a key member of our Payment Products team, you will play a crucial role in advancing our objective to shape the future of payments and ensure a trusted and secure payment system.

Responsibilities:

  • Drive the development and submission of business cases, oversee the end-to-end process of resolving business issues, and provide thought leadership on fraud initiatives, product strategy and innovation initiatives.
  • Conduct data analysis, develop fraud control journey flows, preview product designs for user experience, fraud mitigation and collaborate with engineering teams to enhance user flows and resolve issues.
  • Assist in the pre-discovery and discovery phases of the fraud services product life cycle by utilizing market research and stakeholder insights to develop compelling value propositions and develop business requirements that mitigate network-level fraud risks.
  • Build and maintain relationships with key stakeholders, including member fraud groups, regulators, and internal groups to achieve successful outcomes and manage interactions proactively.

Requirements:

  • A minimum of seven (7) to ten (10) years of progressive work experience in fraud management, risk management, and business analysis preferably in the financial sector.
  • Ability to effectively bridge cross-functional teams, and vendor teams to ensure successful delivery of the defined output.
  • Ability to solve complex problems requiring cross organization strategy alignment.
  • Ability to manage uncertainty and synthesis of available information on fraud experiences, discern appropriate options and support a recommended path.
  • Experience with developing and promoting fraud strategies.
  • Experience showing leadership and managing ambiguity.
  • Experience in liaising with internal and external stakeholders at all levels.

Benefits:

  • Flexible, hybrid (remote/office) environment.
  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage.
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents.
  • Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days.
  • 26 Weeks of paid maternity and parental leave top-up.
  • Rewards and recognition program.
  • Access to Office Gym Facilities.
  • Internal and external professional development opportunities.
  • Fun team and organizational events.
  • Monthly All Staff Forums led by our Executive Leadership Team.

What You'll Do:

  1. Provide first-level input into the central fraud services vision, roadmap, requirements and release plan.
  2. Synthesize member, regulator and internal stakeholder's insights, and translate into problem statements, goal statements for solution identification.
  3. Develop control journey flows, analyze quantitative and qualitative data, develop business requirements.
  4. Build solid relationships with key stakeholders throughout Payments Canada, in particular, the Member Fraud stakeholders, Industry Relations, Communications, Delivery, Operations, and Risk groups to achieve successful outcomes throughout the product life cycle.
  5. Manage internal and external interactions proactively by providing prompt responses to email inquiries, requests for meetings, management of meetings in a timely manner.
  6. Identify and execute on opportunities to improve processes and/or reporting.
  7. Provide regular status updates on ongoing files, action points, etc.
  8. Support ad-hoc tasks and projects as required.
  9. Support the development and submission of corporate planning business case for central fraud services.
  10. Take responsibility for the central fraud services product, making strategic decisions and confidently overseeing the development of the product throughout its life cycle (i.e., idea generation to market research and post-launch analysis).
  11. Research and document pre-discovery/discovery phase initiative(s) for prioritization to fraud services roadmap.
  12. Own the end-to-end process of resolving small, medium and large size complex business issues.
  13. Successfully drive product strategy and big-picture thinking with minimal direction from senior resources.
  14. Provide thought leadership and keep current on emerging trends/developments to help anticipate needs.

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