Bilingual IT Helpdesk Analyst
3 weeks ago
Job Summary:
We are seeking a highly skilled Bilingual IT Helpdesk Analyst to join our team at Apex Systems. As a Bilingual IT Helpdesk Analyst, you will be responsible for providing technical support to end-users, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Document and track technical issues and resolutions
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with new technologies and software
Requirements:
- 3-5 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Fluency in English and French
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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