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Bilingual IT Helpdesk Analyst

1 month ago

Toronto, Ontario, Canada Apex Systems Full time

Job Summary:

We are seeking a highly skilled Bilingual IT Helpdesk Analyst to join our team at Apex Systems. As a Bilingual IT Helpdesk Analyst, you will be responsible for providing technical support to end-users, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with new technologies and software

Requirements:

  • 3-5 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Fluency in English and French

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment