Guest Service Manager

3 weeks ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of service quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences.
  • Establish work schedules and procedures to optimize productivity and efficiency.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management, highlighting areas for improvement and success.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction.
  • Co-ordinate, assign, and review work to ensure timely completion and high quality.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 to 2 years of experience in a supervisory role, preferably in a casino environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work under pressure, with tight deadlines and a large workload.
  • Standing for extended periods and ability to work in a fast-paced environment.
What We Offer:
  • Bonus and gratuities.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application to Rama Gaming House – Scarborough. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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