Guest Services Representative

3 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at The Anndore House. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.

Key Responsibilities
  • Provide warm and friendly service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest registrations, room assignments, and check-ins/check-outs, ensuring accuracy and attention to detail.
  • Handle guest inquiries and requests, providing information on hotel services, local attractions, and events.
  • Work closely with other hotel departments to ensure seamless communication and service delivery.
  • Maintain a high level of knowledge about hotel services, amenities, and policies to provide informed and personalized service to guests.
Requirements
  • Previous customer service experience, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic computer skills, including proficiency in Microsoft Office and hotel property management systems.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Availability to work a variety of shifts, including days, evenings, weekends, and holidays.
About Us

The Anndore House is a stylish and celebrated hotel located in the heart of Toronto. We are part of the Silver Hotel Group, a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to deliver exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

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