Reception Team Leader

2 days ago

Regina, Saskatchewan, Canada Brandt Full time

About Brandt

Brandt is a leading family-owned business in Regina, Saskatchewan, with a rich history of innovation and growth. With over 5,000 employees, we design, manufacture, and distribute high-quality equipment and iconic brands like John Deere and Peterbilt. Our commitment to exceptional customer support and deep customer understanding drives our success.

Job Summary

We are seeking a highly skilled Reception Team Leader to provide support to our 24/7 call center operations team and lead the delivery of exceptional product and service support to our customers and dealer locations. As a key member of our customer contact team, you will be responsible for providing leadership to a team of corporate receptionists within the contact center.

Key Responsibilities

  • Lead the Implementation and Delivery of the Contact Center Mission and Vision
  • Provide Leadership to a Team of 5-10 People in a 24/7 Contact Center Environment
  • Deliver Skill Development Coaching to Improve Performance, Productivity, Sales, and Customer Experience
  • Measure, Monitor, and Diagnose Performance Gaps to Deliver on Enterprise Performance Goals
  • Coordinate and Prioritize Training and Development Opportunities to Improve the Knowledge and Capabilities of the Team
  • Champion an Employee-Centric Culture Focused on High Levels of Communication and Engagement
  • Collaborate with Partners to Achieve Hiring Plan and Scheduling Requirements to Meet Service Level Goals
  • Manage Risk and Adherence to All Internal Procedures and Policies
  • Continuously Review Processes and Practices and Make Recommendations to Improve Operational Efficiency and Customer Experience
  • Facilitate Team Meetings to Deliver Procedural Updates, Performance Trends, Best Practice Sharing, and Employee Recognition
  • Facilitate Ongoing Career Development and Growth Opportunities
  • Deliver KPIs and Performance Reviews
  • Resolve Customer and Branch Complaints and Escalations as Needed
  • Act as Subject Matter Expert to Provide Second-Level Floor Support and Guidance

Requirements

  • 2-5 Years' Previous Leadership Experience Preferred
  • Demonstrated Leadership Skills with the Ability to Manage Directly and Indirectly Reporting Staff
  • Exceptional Organizational and Time Management Skills
  • Careful Attention to Detail
  • Strong Work Ethic, Combined with a Dedication to Excellence
  • Accomplished Oral and Written Communication Skills
  • Proven Experience Leading a Team to Achieve Required Goals
  • Analytical Thinker with Strong Problem-Solving and Organizational Skills
  • Ability to Diagnose Skill and Knowledge Gaps and Improve Performance through Skill Development and Coaching
  • Previous Experience with Heavy Equipment, Truck and Trailer, or Agricultural Equipment Would Be Considered an Asset
  • Relevant Post-Secondary Education Would Be Considered an Asset

  • Reception Team Leader

    6 days ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    About Brandt Group of CompaniesBrandt Group of Companies is a leading family-owned business with a strong presence in Regina, employing over 5,000 individuals. We specialize in designing and manufacturing equipment, as well as distributing iconic brands like John Deere and Peterbilt. Our commitment to exceptional customer support and deep customer...

  • Reception Team Leader

    7 days ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    About Brandt Group of CompaniesBrandt Group of Companies is a leading family-owned business with a strong presence in Regina, employing over 5,000 individuals. We specialize in designing and manufacturing equipment, as well as distributing iconic brands like John Deere and Peterbilt. Our commitment to exceptional customer support and deep customer...

  • Reception Team Leader

    1 week ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in the equipment manufacturing and distribution industry, with a strong presence in Regina and a global reach. With over 5,000 employees, we are committed to delivering exceptional customer support and deep customer understanding.Job SummaryWe are seeking a highly skilled and experienced Reception Team...

  • Reception Team Leader

    6 days ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in the equipment manufacturing and distribution industry, with a strong presence in Regina and a global reach. With over 5,000 employees, we are committed to delivering exceptional customer support and deep customer understanding.Job SummaryWe are seeking a highly skilled and experienced Reception Team...

  • Office Reception Coordinator

    2 hours ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job Title: Office Reception ClerkWe are seeking a highly organized and detail-oriented Office Reception Clerk to join our team at Mycana Immigration Consultants Inc.Job Summary:The Office Reception Clerk will be responsible for providing exceptional customer service, managing front desk operations, and performing various administrative tasks to support the...

  • Call Center Reception Supervisor

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Company OverviewBrandt Group of Companies is a dynamic family-owned enterprise located in Regina, employing over 5,000 individuals. We specialize in designing and manufacturing equipment while distributing renowned brands such as John Deere and Peterbilt. Our commitment to exceptional customer service and a profound understanding of client needs is paramount...

  • Call Center Reception Supervisor

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    Company OverviewBrandt Group of Companies is a dynamic family-owned enterprise located in Regina, employing over 5,000 individuals. We specialize in the design and manufacturing of equipment, alongside the distribution of renowned brands such as John Deere and Peterbilt. Our commitment to outstanding customer service and a profound understanding of client...

  • Call Center Reception Supervisor

    4 weeks ago

    Regina, Saskatchewan, Canada Brandt Group of Companies Full time

    About Brandt Group of CompaniesBrandt is a family-owned enterprise situated in Regina, employing over 5,000 individuals. We specialize in designing and manufacturing equipment while also distributing renowned brands such as John Deere and Peterbilt. Our commitment to outstanding customer service and a profound understanding of our clients is paramount to our...

  • Process Team Leader

    2 weeks ago

    Regina, Saskatchewan, Canada Federated Co-operatives Limited Full time

    **About the Role**Federated Co-operatives Limited is seeking a highly skilled and experienced Process Team Leader to join our team in Western Canada. As a key member of our Refinery operations, you will be responsible for leading and empowering a team of Process Operators to achieve operational excellence.**Key Responsibilities:**Lead and motivate the...

  • Office Reception Clerk

    7 days ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job SummaryMycana Immigration Consultants Inc. is seeking a highly organized and detail-oriented Office Reception Clerk to join our team. As the first point of contact for clients and visitors, this role is critical in providing exceptional customer service and ensuring a positive experience for all who interact with our company.Key ResponsibilitiesCustomer...

  • Office Reception Coordinator

    6 days ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    About the RoleMycana Immigration Consultants Inc. is seeking a highly organized and detail-oriented Office Reception Clerk to join our team. As the first point of contact for clients and visitors, this role is crucial in providing exceptional customer service and ensuring a smooth experience for all individuals interacting with our office.Key...

  • Office Reception Coordinator

    6 days ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    About the RoleMycana Immigration Consultants Inc. is seeking a highly organized and detail-oriented Office Reception Clerk to join our team. As the first point of contact for clients and visitors, this role is crucial in providing exceptional customer service and ensuring a smooth experience for all individuals interacting with our office.Key...

  • Office Reception Coordinator

    2 days ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    About the RoleMycana Immigration Consultants Inc. is seeking a highly organized and detail-oriented Office Reception Clerk to join our team. As the first point of contact for clients and visitors, this role is crucial in providing exceptional customer service and ensuring a smooth experience for all individuals interacting with our office.Key...

  • Office Reception Coordinator

    2 days ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    About the RoleMycana Immigration Consultants Inc. is seeking a highly organized and detail-oriented Office Reception Clerk to join our team. As the first point of contact for clients and visitors, this role is crucial in providing exceptional customer service and ensuring a smooth experience for all individuals interacting with our office.Key...

  • Office Reception Clerk

    1 week ago

    Regina, Saskatchewan, Canada Mycana Immigration Consultants Inc. Full time

    Job SummaryMycana Immigration Consultants Inc. is seeking a highly organized and detail-oriented Office Reception Clerk to join our team. As the first point of contact for clients and visitors, this role is critical in providing exceptional customer service and ensuring a positive experience for all who interact with our company.Key ResponsibilitiesFront...

  • Sales Team Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Berks Payment Solutions Inc Full time

    Exciting Career Opportunity: Sales Team LeaderQualifications: Completion of secondary educationExperience: 1-2 years in a similar roleKey ResponsibilitiesDelegate tasks to members of the sales teamRecruit, onboard, and train new personnelDevelop and oversee work schedulesCreate and analyze reports related to sales performance, merchandising, and...

  • Sales Team Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Berks Payment Solutions Inc Full time

    Exciting Career Opportunity: Sales Team LeaderQualifications: Completion of secondary educationExperience: 1-2 years in a supervisory roleKey ResponsibilitiesDelegate tasks to sales personnelRecruit, train, and mentor new employeesDevelop and manage work schedulesCreate and analyze reports on sales performance, inventory, and staffingOversee stock management...

  • Sales Team Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Abdul Qadir Jillani Services I Full time

    Position OverviewWe are seeking a dedicated Sales Team Leader to oversee our retail operations. This role is essential in ensuring the smooth functioning of our sales team and enhancing customer satisfaction.QualificationsEducation: College/CEGEPExperience: 7 months to less than 1 yearKey ResponsibilitiesSupervise and mentor staff, including apprentices and...

  • Sales Team Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Abdul Qadir Jillani Services I Full time

    Position OverviewAs a Sales Team Leader at Abdul Qadir Jillani Services I, you will play a pivotal role in overseeing our sales operations. This position requires a blend of leadership, organization, and customer service skills.QualificationsEducation: College/CEGEPExperience: 7 months to less than 1 yearKey ResponsibilitiesSupervise and mentor staff...

  • Sales Team Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Nanotech Repair Corp Full time

    Position OverviewAs a Sales Team Leader at Nanotech Repair Corp, you will play a pivotal role in overseeing our sales operations. Your leadership will be essential in driving sales performance and ensuring customer satisfaction.Key ResponsibilitiesStaff Management: Assign tasks to sales personnel and supervise their daily activities.Recruitment and Training:...