Customer Experience Associate
3 weeks ago
We are seeking a highly skilled Customer Experience Representative to join our team at Parkland Corporation. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels.
Key Responsibilities- Manage customer accounts, ensuring accurate and up-to-date information is recorded and maintained.
- Respond to customer inquiries in a timely and professional manner, achieving a service level of 85% or higher.
- Evaluate customer information to resolve inquiries, orders, and complaints promptly and professionally.
- Direct or escalate requests and unresolved issues to designated resources.
- Contribute to revenue growth through inside sales initiatives.
- Verify customer information and perform credit checks using the Equifax credit tool.
- Process credit card pre-authorizations and sales accurately.
- Document customer interactions and transactions through account comments.
- Manage customer account administration and communicate with internal departments.
- Excellent interpersonal skills, with a relentless focus on customer satisfaction.
- Strong communication and listening skills.
- Knowledge of customer service principles and practices.
- Proficiency in relevant computer applications, including Office 365, ERP, and CRM.
- Numeric, oral, and written language skills.
- Good data entry and keyboard skills.
- Knowledge of administration and clerical processes.
- Attention to detail and accuracy.
- Problem-solving skills.
- Multi-tasking and prioritizing skills.
- A self-starter with the ability to be flexible.
- Stress tolerance.
- Experience with training and onboarding at Parkland or previous experience as a Training SME.
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success.
We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
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