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Front Desk Manager

1 month ago

Niagara Falls, Ontario, Canada Mamma's Inn Full time

Mamma’s Inn is seeking a skilled Front Desk Manager to oversee the daily operations of our hotel. As a key member of our team, you will be responsible for developing and implementing policies and procedures, supervising staff, and conducting performance reviews.

The ideal candidate will have 1 year to less than 2 years of experience in a similar role, with excellent communication and interpersonal skills. You will be responsible for preparing budgets, monitoring revenues and expenses, and implementing marketing activities.

Key Responsibilities:

  • Develop and implement policies and procedures for daily operations
  • Supervise staff and conduct performance reviews
  • Prepare budgets and monitor revenues and expenses
  • Implement marketing activities
  • Enforce policies and procedures
  • Address customers’ complaints or concerns
  • Assist clients/guests with special needs
  • Establish work schedules
  • Organize and maintain inventory

Requirements:

  • 1 year to less than 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail

Work Environment:

  • Hotel, motel, resort

Supervision:

  • 3-4 people

Work Conditions and Physical Capabilities:

  • Fast-paced environment
  • Attention to detail

Personal Suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative

Experience:

  • 1 year to less than 2 years
  • Durée de l’emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 32.5 hours per week