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Retail Store Supervisor

2 months ago


Deep River, Ontario, Canada jia retail services inc Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Jia Retail Services Inc. as a Team Lead. The successful candidate will be responsible for supervising a team of 3-4 staff members and ensuring the smooth operation of our retail store.

Key Responsibilities
  • Staff Supervision
    • Supervise and coordinate the activities of staff members, ensuring they are meeting their performance goals and providing excellent customer service.
    • Hire, train, and develop staff members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Store Operations
    • Establish and maintain work schedules to ensure adequate staffing levels and efficient store operations.
    • Organize and maintain inventory levels, ensuring that stock is accurately counted and stored.
    • Manage cash handling and reconcile discrepancies.
  • Customer Service
    • Resolve customer complaints and issues in a professional and courteous manner.
    • Provide excellent customer service, ensuring that customers have a positive experience in our store.
  • Performance Management
    • Conduct regular performance reviews to assess staff members' progress and identify areas for improvement.
    • Develop and implement plans to address performance gaps and improve overall staff performance.
Requirements
  • Education
    • Secondary (high) school graduation certificate or equivalent experience.
  • Work Experience
    • At least 7 months of experience in a retail environment, preferably in a supervisory role.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
    • Strong organizational and time management skills.
    • Ability to work independently and as part of a team.
Working Conditions

The successful candidate will be required to work in a fast-paced retail environment, with regular exposure to cash handling and customer service. The position requires the ability to work independently and as part of a team, with a strong focus on customer satisfaction and store operations.

Language

The primary language of work is English.