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Senior Business Process Consultant
2 months ago
We are seeking a seasoned Senior Business Process Consultant to join our team at S I Systems. As a key member of our team, you will play a critical role in redefining our client's service management framework and optimizing their business processes.
Key Responsibilities:- Review and refine the client's current service offerings to identify areas for improvement
- Develop a clear scope for service delivery and ensure alignment with service level agreements (SLAs)
- Lead the development of documentation that defines and clarifies the organization's scope of work
- Evaluate the department's current service level management agreements to ensure they are aligned with organizational goals and client expectations
- Develop comprehensive documentation outlining roles, responsibilities, and scope of work for key tasks and services
- Synthesize data and stakeholder input to propose strategies for service optimization and process improvements
- Provide weekly status updates to the project team and stakeholders, outlining progress and identified gaps
- 10+ years of experience as a Business Process Re-engineering expert
- Strong experience in service management, including redefinition of services and process optimization
- Experience in creating and reviewing service level agreements and related documentation
- Experience working with the Federal Government or Crown Corporations
We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Business Process Consultant looking for a new challenge, we encourage you to apply.
