Municipal Technical Support Specialist
2 weeks ago
We are seeking a skilled Help Desk Technician to join our team at TownSuite Municipal Software, a software development company specializing in Municipal ERP (mERP) solutions for municipal governments across Canada. Located in Central Newfoundland, we offer an excellent opportunity to grow your technology career in a unique and beautiful region.
About the Role:This is a full-time position with a competitive salary of $55,000 - $70,000 per year, commensurate with experience, plus benefits including health, dental, and life insurance, group share RRSP with employer matching contributions, and a hybrid and flexible workplace with a maximum commute of under 10 minutes.
Responsibilities:- Taking initial telephone or email inquiries and troubleshooting and resolving cases in a timely manner.
- Logging all case activity.
- Recognizing and escalating more difficult problems to Tier 2/3 support.
- Analyzing and identifying trends in issue reporting and devising preventive solutions.
To succeed in this role, you will need:
- Excellent problem-solving, communication, and interpersonal skills.
- A customer-friendly attitude and the ability to work in a team environment.
- Knowledge of operating systems and installing/updating software, especially Microsoft SQL Server + SQL Server Integration Services, GitHub, Google Workspace(Google Docs, Sheets, Calendar), Ubiquiti Unifi hardware/software, pfSense, Redis, HAProxy, Kubernetes, Windows 11/Server 2022, Active Directory, Azure AD, Microsoft SSIS Portainer, Linux, Redis, Yugabyte, VMware vSphere/vCD, ESXi, iOS, Android, and TownSuite Municipal mERP Software.
- The ability to adapt in an ever-changing, fast-paced work environment and willingness to learn new technologies.
- Health, dental, and life insurance.
- Group share RRSP with employer matching contributions.
- Hybrid and flexible workplace with a maximum commute of under 10 minutes.
- A family run and operated business located in Central Newfoundland for over 30 years.
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