Municipal Technical Support Specialist

2 weeks ago


Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time

We are seeking a skilled Help Desk Technician to join our team at TownSuite Municipal Software, a software development company specializing in Municipal ERP (mERP) solutions for municipal governments across Canada. Located in Central Newfoundland, we offer an excellent opportunity to grow your technology career in a unique and beautiful region.

About the Role:

This is a full-time position with a competitive salary of $55,000 - $70,000 per year, commensurate with experience, plus benefits including health, dental, and life insurance, group share RRSP with employer matching contributions, and a hybrid and flexible workplace with a maximum commute of under 10 minutes.

Responsibilities:
  • Taking initial telephone or email inquiries and troubleshooting and resolving cases in a timely manner.
  • Logging all case activity.
  • Recognizing and escalating more difficult problems to Tier 2/3 support.
  • Analyzing and identifying trends in issue reporting and devising preventive solutions.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Excellent problem-solving, communication, and interpersonal skills.
  • A customer-friendly attitude and the ability to work in a team environment.
  • Knowledge of operating systems and installing/updating software, especially Microsoft SQL Server + SQL Server Integration Services, GitHub, Google Workspace(Google Docs, Sheets, Calendar), Ubiquiti Unifi hardware/software, pfSense, Redis, HAProxy, Kubernetes, Windows 11/Server 2022, Active Directory, Azure AD, Microsoft SSIS Portainer, Linux, Redis, Yugabyte, VMware vSphere/vCD, ESXi, iOS, Android, and TownSuite Municipal mERP Software.
  • The ability to adapt in an ever-changing, fast-paced work environment and willingness to learn new technologies.
Benefits:
  • Health, dental, and life insurance.
  • Group share RRSP with employer matching contributions.
  • Hybrid and flexible workplace with a maximum commute of under 10 minutes.
  • A family run and operated business located in Central Newfoundland for over 30 years.


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