Business Transformation Specialist

5 days ago


Vancouver, Canada Product And Technology Full time
About the Role

We are seeking a highly skilled Business Analyst to join our Product and Technology team in Vancouver, BC.

Company Overview

Flight Centre Travel Group is one of the world's largest travel retailers and corporate travel managers. Our company has a rich history, dating back to 1982 when we opened our first leisure travel shop in Sydney, Australia. Today, we operate a global corporate travel management network that extends to over 90 countries.

Our purpose is to 'open up the world for those who want to see.' We achieve this by giving people around the world the opportunity to experience something truly amazing – travel.

Job Description

The Business Analyst will be responsible for business and technical analysis of technical products and processes for the Supply pillar. This includes support for Supply initiatives across the Corporate Traveller, FCM, and Leisure brands.

This role requires analysis of complex integrated platforms and their associated technical and business processes throughout the booking-to-invoice lifecycle.

The Business Analyst will work closely with multiple teams, resources, and stakeholders to coordinate business requirements into technical requirements with accurate acceptance criteria for assignment to development teams.

The ideal candidate will have strong analytical and evaluative skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Assess and articulate goals and benefits of impacts
  • Skill at both business and systems gap analysis as well as building and articulating workflows
  • Coordinate and have accountability for the successful completion of all aspects of assigned project work
  • Exercise independent judgment and take the lead role on mid-level projects with minimal direction from Supervisor
  • Effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors
Required Skills and Qualifications

The successful candidate will possess:

  • A basic understanding of each area's processes and ability to analyze how each area might be affected by a specific project or technical implementation
  • Able to successfully demonstrate understanding of Agent Port on a profile level and how it interacts with Sabre
  • Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history, etc.
  • General understanding of all Supply, Leisure, and Corporate Technology systems (Sabre, profiles, OBT's (both W2 and external providers), Red Dox, Red Apps, scripts, Compleat, back office, finance and reporting, etc.) and how they impact and interact with each other
Benefits

We offer a comprehensive benefits package, including:

  • Generous paid time off policy
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Group benefits including extended health care, dental and vision, gender affirming care, fertility care
  • Insurance including life, AD&D, critical illness, long term disability
  • Employee Assistance Program
  • RRSP/RPP with matching
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Estimated Salary: $85,000 per annum.



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