Configuration Management Expert Lead

1 day ago


Toronto, Ontario, Canada Royal Bank of Canada Full time

At Royal Bank of Canada, we're seeking an experienced Configuration Management Expert Lead to join our IT Service Management team.

About the Role

The Senior Configuration Analyst will play a key role in managing daily activities related to Enterprise Configuration Management. The objective is to set up the Configuration Management Database (CMDB), expand its use into other IT processes, aid in establishing a Configuration Management process, and establish relationships with Configuration Item (CI) owners to enforce the process.

We're looking for someone with 5-7 years of experience in Configuration Management, data analysis, and management utilizing advanced Excel techniques, as well as familiarity with Agile, and SCRUM methodologies.

This role requires excellent interpersonal, communication, collaboration, and documentation skills, with the ability to interact effectively with geographically and culturally diverse teams. Understanding of Service Management processes and ITIL v4 Foundations Certification are also essential.

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