Retail Store Operations Manager

3 weeks ago


Hinton, Canada Esso Full time

**About Esso**

We are a dynamic company with a strong presence in the retail industry. Our vision is to deliver excellent customer service and provide our customers with a unique shopping experience.

**Job Title: Retail Store Operations Manager**

Salary: $45,000 - $60,000 per year, depending on location and experience

**Overview**

We are seeking an experienced Retail Store Operations Manager to join our team at Esso. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our retail stores.

**Key Responsibilities**

- Sales Management: Assign sales workers to duties and monitor their performance to ensure excellent customer service.

- Staff Management: Hire, train, or arrange for training of staff members, including sales workers and management personnel.

- Purchasing and Inventory Management: Order merchandise and manage inventory levels to ensure stock is maintained at optimal levels.

- Returns and Refunds: Authorize return of merchandise and handle refunds as necessary.

- Scheduling: Establish work schedules for sales workers and management personnel to ensure adequate staffing levels during peak periods.

- Sales and Marketing: Sell merchandise and develop strategies to increase sales volumes.

- Reporting and Analysis: Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.

- Customer Service and Conflict Resolution: Resolve customer complaints, supply shortages, and other issues that may arise.

- Inventory Control: Organize and maintain inventory levels to prevent overstocking or understocking.

- Team Leadership: Supervise and co-ordinate activities of workers to ensure effective teamwork and communication.

**Work Conditions and Physical Capabilities:** The ideal candidate will possess excellent leadership skills, be able to work under pressure, and have a combination of sitting, standing, and walking abilities. Fast-paced environment and tight deadlines require a high level of attention to detail.



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