Healthcare Client Relationship Manager
1 month ago
As a key member of the Accounts Department at OSCAR Pro, you will play a vital role in delivering exceptional billing experiences for our clients across Canada.
Responsibilities:
- Billing and Invoicing Management
- Contract Negotiation and Renewal
- Client Relationship Building
- Change Management Coordination
- Tier 1 and Tier 2 Support Facilitation
You will be responsible for managing contract negotiations, ensuring compliance, and overseeing accurate billing for both one-time services and ongoing EMR subscriptions. You will also establish and maintain strong, long-term relationships with clients, acting as a trusted partner and ensuring their needs are met.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus opportunities for career growth and professional development within the WELL Health Group.
To succeed in this role, you will need to have proven experience in a client-facing role in customer service, billing, customer success, and administration, ideally within the healthcare or software industry. You must be able to balance multiple projects without losing sight of the details, always keeping the client's objectives top of mind.
The ideal candidate will possess excellent communication skills, including the ability to adapt their message to fit their audience and translate technical concepts for non-technical users. They will also be proficient in CRM software, invoicing software, ticketing systems, and the Microsoft Office Suite.
At OSCAR Pro, we value diversity, inclusivity, and accessibility. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way.
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