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Library Assistant, Public Service
2 months ago
Job Summary:
The University Library at the University of Saskatchewan is seeking a highly skilled and customer-focused Library Assistant, Public Service to provide exceptional support to our diverse clientele. As a key member of our Public Service team, you will play a vital role in delivering high-quality library services, ensuring a positive and inclusive experience for all users.
Key Responsibilities:
- Provide operational support to the Public Service group, including circulation services, course reserves, serials and collections maintenance, and cash handling.
- Offer work-related guidance, support, and direction to student library assistants.
- Complete all aspects of circulation, including checkout, check-in, holds, shelving, and processing library materials.
- Provide excellent customer assistance and support at the Library Services desk, responding to general inquiries in-person and by telephone.
- Address client issues and disputes using established methods and practices, referring complex situations to the supervisor as necessary.
- Assist in the general upkeep, monitoring, and maintenance of library spaces, reporting problems to Facilities as needed.
- Complete opening and/or closing duties, as assigned.
Requirements:
- Completion of a relevant post-secondary program, plus a minimum of one year's experience working in a library.
- Relevant library and public services experience, with demonstrated ability to work collaboratively and independently.
- Experience using Microsoft Office applications in a networked environment, with Sierra library management system experience an asset.
Skills and Abilities:
- Demonstrated ability to organize work, set priorities, meet deadlines, and work independently, using initiative and effectively handling disruptions.
- Excellent customer service skills, with ability to provide a positive, polite, and professional experience for all users.
- Effective interpersonal, written, and verbal communication skills, with ability to collaborate effectively in a team environment.
- Flexibility to adapt to change and engage and support others in the change process.
- Excellent attention to detail and reliability, with a strong work ethic and self-motivation.
