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Director of Quality Services

2 months ago

Ottawa, Ontario, Canada Algonquin College of Applied Arts and Technology Full time $146,373 - $195,162
Job Title: Director, Quality Services

Algonquin College of Applied Arts and Technology is seeking a highly skilled and experienced Director, Quality Services to join our Human Resources team.

Job Summary:

The Director, Quality Services will be responsible for the administration of the Collective Agreements for Academic and Support Staff of the College and related employee relations matters. This includes ensuring that appropriate action is taken with respect to a wide variety of issues that support the College's strategic plan, including collective agreement and labour law interpretation, progressive discipline and termination, human rights complaints, workplace harassment investigations, mediation of workplace conflicts, employee conduct issues, and management advisory issues in general.

Key Responsibilities:
  • Develop and maintain systems for the effective processing of matters, including grievances arising from the Academic and Full-time and Part-time Support Staff Collective Agreements.
  • Oversee the collection and analysis of data at the College level in support of the provincial negotiations of the collective agreements and take the lead in any activities required in support of the contract negotiations.
  • Develop and offer professional development opportunities for managers, supervisors, and HR representatives in the field of labor relations and collective agreement articles.
  • Oversee investigations into various employee relations issues and provide risk assessments and mitigation solutions for industrial relations activities.
  • Oversee the development and implementation of Employee Compensation, Pension, and Benefits programs for the College while ensuring such departmental programs are established to ensure continuous improvement of services and proper management of fiduciary oversight.
  • Provide oversight of the Wellness and Abilities Programs at the college, covering the development of programs that support the mental health and wellness strategy and that creates awareness, motivation, and provides tools to employees that help them adapt and maintain a well-rounded healthy lifestyle.
  • Member of the Human Resources Team and provides support and guidance on strategic initiatives undertaken by the department and plays a key strategic, advisory, and management role on behalf of the College and its stakeholders.
Requirements:
  • Master's degree, preferably in Organizational Development, Human Resources Management, or a specialty area within the Human Resources discipline (Equivalent combination of relevant education and work experience may be accepted in place of formal education).
  • CHRL (Certified Human Resources Leader) Designation is considered an asset.
  • Minimum of thirteen (13) years demonstrated experience in dealing as an advocate in grievances/arbitrations and managing the grievance/arbitration process.
  • Of the 13 years of relevant experience, a minimum of ten (10) years at the management level in Human Resources/Labor Relations/Total Rewards/Wellness and Abilities.
  • Excellent management, leadership, and motivational skills.
  • Advanced knowledge of HR management practices, procedures, and principles to provide complex conceptual and interpretive advice.
  • Exceptional negotiation, human resource management, and conflict resolution skills.
  • Alternative Dispute Resolution training.
  • Investigation training.
  • Case Management.
What We Offer:

Algonquin College of Applied Arts and Technology offers a highly competitive salary compared to other colleges in the region, as well as substantial value through benefits, pension, leaves, and working conditions. We offer a Defined Benefit Pension Plan (CAAT), generous vacation, parental leave top-up, ongoing professional development, and tuition assistance.

The incumbent will be a member of the Human Resources Team and will play a key strategic, advisory, and management role on behalf of the College and its stakeholders.

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement Policy.