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  • Guest Service Supervisor

    1 week ago

    Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time

    About the Role:We are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our front desk team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers...

Guest Service Supervisor

2 months ago

Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our front desk team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure efficient hotel operations.
  • Establish work schedules and procedures to maintain a high level of productivity and customer satisfaction.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management on guest feedback and operational performance.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed to maintain a well-stocked front desk.
  • Perform preventive maintenance to ensure equipment and systems are functioning properly.
  • Ensure health and safety regulations are followed, maintaining a safe and healthy work environment.
Requirements:
  • Valid driver's licence to transport guests and staff as needed.
  • Attention to detail to ensure accuracy and quality in all aspects of work.
  • Fast-paced environment with tight deadlines and a large workload.
  • Standing for extended periods and working under pressure.
  • Work under pressure to meet guest expectations and maintain a high level of customer satisfaction.
Personal Qualities:
  • Accurate and efficient in all aspects of work.
  • Client focus to ensure exceptional customer service.
  • Dependability to maintain a high level of trust and reliability.
  • Efficient interpersonal skills to communicate effectively with guests and staff.
  • Flexibility to adapt to changing situations and priorities.
  • Initiative to take ownership of tasks and projects.
  • Interpersonal awareness to understand and meet the needs of guests and staff.
  • Judgement to make informed decisions and take appropriate action.
  • Organized to prioritize tasks and manage time effectively.
  • Team player to work collaboratively with others to achieve common goals.
Experience:
  • 1 year to less than 2 years of experience in a related field.
Other Benefits:
  • Permanent full-time position.
  • 40 hours per week with a competitive salary and benefits package.
  • Langue de travail: Anglais (English language proficiency required).