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    Job Summary:We are seeking a skilled Help Desk Professional to join our team at beBee Professionals in Hamilton. The successful candidate will be responsible for providing technical support to our customers and ensuring the smooth operation of our systems.The ideal candidate should have a degree in Computer Science or a related field, as well as experience...

Help Desk Professional

1 month ago

Hamilton, Ontario, Canada beBee Professionals Full time
Job Title: Customer Service Engineer

We are seeking a highly skilled Customer Service Engineer to join our team at beBee Professionals in Hamilton. The successful candidate will be responsible for providing technical support to our customers and ensuring the smooth operation of our systems.

The ideal candidate should have a degree in Computer Science or a related field, as well as experience in troubleshooting and resolving technical issues. They should also possess excellent communication and customer service skills, and be able to work independently and as part of a team.

The key responsibilities of this role include:

Troubleshooting and resolving technical issues in a timely and efficient manner

Responding to customer inquiries and providing support via various communication channels

Monitoring system performance and making recommendations for improvement

Developing and maintaining documentation for system processes and procedures

Collaborating with the development team to implement new systems and technologies

Requirements:

Bachelor's degree in Computer Science or a related field

2+ years of experience in technical support or a related field

Excellent communication and customer service skills

Ability to work independently and as part of a team

Strong problem-solving and analytical skills

What We Offer:

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

How to Apply:

Interested candidates should submit their resume and cover letter to beBee Professionals. We look forward to hearing from you