Help Desk Operations Specialist

1 week ago


Hamilton, Ontario, Canada Eisa Trading Inc. Full time

The Help Desk Operations Specialist will play a vital role in ensuring the smooth operation of Eisa Trading Inc.'s technical support team. This dynamic individual will be responsible for responding to user inquiries, providing solutions to technical difficulties, and collaborating with colleagues to resolve complex issues.

Job Description
  • Key Responsibilities:
  • Respond to user requests via phone, email, or in-person, providing timely and effective solutions to technical issues.
  • Collaborate with technical teams to identify and resolve recurring problems.
  • Develop and maintain accurate records of user interactions and issue resolutions.
  • Participate in the design and implementation of new technical processes and procedures.
  • Serve as a liaison between users and technical staff, ensuring seamless communication and resolution of issues.
  • Stay up-to-date on industry trends and emerging technologies, applying this knowledge to improve technical support services.
Requirements
  • Education:
  • Candidate must possess a college diploma or equivalent experience.
  • Experience:
  • A minimum of 3 years of experience in a help desk or technical support role.
Benefits
  • Salary: $60,000 - $80,000 per annum, depending on experience.
  • Work Environment: Eisa Trading Inc. offers a fast-paced and dynamic work environment with opportunities for growth and professional development.
  • Location: [City], [State/Province] (commutable via public transportation).
  • Hours: 37.5 hours per week, with flexible scheduling options.
  • Language: English is the primary language used in this role.


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