Head of Quality Excellence

1 month ago

Vaughan, Ontario, Canada Mircom Group of Companies Full time
Job Description

About the Role:

Mircom Group of Companies, a leading designer, manufacturer, and distributor of intelligent building and life safety solutions, is seeking an experienced Director of Quality Assurance and Improvement to lead and oversee all aspects of quality across the organization.

This senior leadership role will be responsible for ensuring that our products and services meet the highest quality standards and regulatory requirements.

Key Responsibilities:
  • Develop and implement an organization-wide quality management strategy, transitioning from ISO-9001 to ISO-9004 and integrating Six Sigma methodologies to reduce defects and improve product quality.
  • Oversee quality management systems, focusing on key metrics (e.g., Cost of Poor Quality, Scrap, Yield, Return Material Authorization, Supplier Quality) to drive continuous improvement, reduce costs, and enhance efficiency.
  • Lead and mentor the quality team, providing guidance on tools, training, and professional development to ensure high performance and foster a culture of continuous improvement across the organization.
  • Work with product design, operations, applications, sales, and customer service teams to ensure quality is embedded across all processes, improving customer satisfaction and safety standards.
  • Analyze performance data, customer feedback, and key quality metrics to drive decision-making and implement preventative actions.
  • Ensure adherence to industry standards, conduct audits, and implement corrective actions to maintain high-quality standards and regulatory compliance.
  • Strengthen relationships with customers and suppliers to ensure product quality meets regulatory and customer expectations, and address quality concerns promptly.
  • Encourage innovation, integrate emerging technologies, and foster collaboration across departments to improve product development and maintain high-quality standards.
Requirements:
  • Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field;
  • 10+ years of experience in quality management within manufacturing, with 5+ years in leadership.
  • Proven track record in developing and implementing quality systems (ISO-9001/9004).
  • Strong leadership, data-driven decision-making, problem-solving, and cross-functional collaboration skills.
  • Expertise in quality management tools, statistical analysis, and industry standards.
  • Excellent leadership and team management skills, with the ability to motivate and guide a diverse team.
  • Professional Accreditation in Quality Management or Quality Engineering (CQE, CQA, CMQ) is preferred.
Compensation:

The salary range for this position is estimated at $120,000-$180,000 per year, depending on experience and qualifications.

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