Application Support Specialist

4 weeks ago

Toronto, Ontario, Canada S.i. Systèmes Full time
Job Title: Jr. Application Support Specialist

We are seeking a highly skilled Jr. Application Support Specialist to join our team at S.i. Systèmes. As a key member of our IT department, you will be responsible for providing L1 support for our Enterprise Asset Management (EAM) applications.

Responsibilities:
  • Maintain the IT infrastructure, including resolving EAM issues and managing technical issues as they arise.
  • Provide day-to-day L1 support to our operations and maintenance teams for the EAM application (Desktop & Mobile).
  • Respond to and resolve issues O&M teams are experiencing when using the EAM application.
  • Become proficient in our EAM application, including creating/modifying reports, understanding end-to-end business processes, resolving data inconsistencies, troubleshooting, data loading procedures, and templates.
  • Coordinate and follow up on issues requiring L2 support from our client's IT team.
  • Keep detailed records of the issues, root cause analysis, and resolution.
  • Become proficient in our IT service management processes.
  • Document new feature requests from the O&M team and create detailed user requirements for consideration by the steering committee.
  • Participate and resolve any integration issues with other enterprise applications.
  • Become the technical go-to person for all issues related to our EAM application.
  • Provide testing support on new feature rollout from time to time.
  • Assist new users with the adoption of EAM system using a consultative and problem-solving approach.
Requirements:
  • 2+ years working as a support or development analyst with an EAM system such as Maximo, Hexagon, Oracle-EAM, etc.
  • Ability to triage and diagnose faults and problems effectively and quickly and employ a structured methodological approach to fault-finding.
  • High competencies in deciphering logs, researching error messages, collating supporting data for escalations upwards, researching knowledge base articles, and previous ticket records.
Preferred Qualifications:
  • Experience working in a unionized environment.
  • Familiarity with industries such as Aerospace.
  • Experience working in the rail industry with a comprehensive knowledge of rail equipment.

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