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Technical Support Specialist

1 month ago

Edmonton, Alberta, Canada Voyager Systems Corp. Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Voyager Systems Corp. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical guidance and support to customers, including troubleshooting and problem-solving.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Requirements:

  • 1-2 years of experience in a technical support role.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; college or CEGEP diploma preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free parking available.

Language: English

Work Hours: 40 hours per week