Representative, Client Service

2 months ago

SaintJérôme, Quebec, Canada CIBC Full time

We are building a client-centric bank for a modern world. We are recruiting talented and passionate professionals who are committed to doing what it takes for our clients.

At CIBC, we focus on your strengths and ambitions to give you the power to act. Our team members have what they need to make a meaningful contribution and be valued, both for who they are and what they do.

To learn more about CIBC, visit our website.

Key Responsibilities

As a member of our Personal Banking and Small Business team, you will use your knowledge of financial products and services to help clients meet their everyday banking needs. As a Client Service Representative, whether it's answering questions, helping clients complete a transaction, or proactively putting clients in touch with the right team members to meet their needs, you will provide frontline support to clients to achieve their financial goals. You must be able to work during bank hours, including evenings and weekends. To provide exceptional client experience, you must be able to work at different bank locations within a reasonable distance.

How to Succeed

  • Client Mobilization - Help clients manage their accounts and products. Prioritize each client's experience and ensure every interaction is meaningful. Put clients in touch with the right CIBC team members to help them achieve their goals.

  • Problem Resolution - Listen to the client, ask questions, and put yourself in their shoes. Act as an owner by taking responsibility for clients' problems, and know when it's best to rely on others to come up with a better solution collectively.

  • Leaning into Technology - Become a technology expert. Share your knowledge by presenting clients with our mobile banking services to help them better manage their banking needs.

Your Attributes

  • You put clients first. You communicate to find the right solutions. You exceed expectations because it's the right thing to do.

  • You have a goal-oriented approach. You're motivated by achieving your goals and give your best to bring more.

  • You love people. You find meaning in your relationships with others, and your network is a diverse group of partners. You build connections with others through your respectful and authentic attitude.

  • You love to learn. Acquiring knowledge excites you. You show great curiosity.

  • You invest your heart and soul. You care about people and are committed to respecting different perspectives. You listen to others and learn from their experiences.

  • You live our values. You stay true to yourself at work and embody our values of trust, teamwork, and accountability.

What CIBC Offers You

At CIBC, your goals are a priority. Based on your strengths and ambitions, we strive to create opportunities that allow you to unlock your potential.

  • We strive to reward you in a personalized and relevant way, including competitive compensation, banking benefits*, employee wellness support, and other offers, such as employee and family assistance programs and our social recognition program, Moments, based on points.

  • With our spaces and technology tools, it's easy to bring together great minds to create innovative solutions that improve things for our clients.

*Subject to program terms

What You Need to Know

  • CIBC is committed to creating an inclusive workplace where all team members and clients feel welcome. We're looking for candidates with a wide range of skills and offer an accessible experience. If you need an accommodation, please contact us.

  • You must be legally eligible to work in Canada at the specified locations and, if applicable, hold a valid work or study permit.

  • We may ask you to complete a trait-based assessment and other skill tests (such as simulations, programming, French proficiency, MS Office). Our goal for the application process is to learn more about you and what you have to offer, and to give you the opportunity to learn more about us.

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