Hotel Front Desk Agent

4 weeks ago


Lloydminster, Canada Border Inn & Suites Full time
Job Title: Hotel Receptionist

We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at Border Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient check-in and check-out processes.
  • Reservation Management: Take, cancel, and change room reservations, maintaining up-to-date records and communicating with guests as needed.
  • Financial Transactions: Balance cash and complete balance sheets, cash reports, and related forms, ensuring accurate financial records.
  • Clerical Duties: Perform light housekeeping and cleaning duties, as well as clerical tasks such as faxing, filing, and photocopying.
  • Customer Service: Provide exceptional customer service, answering telephone calls and relaying messages, and responding to guest inquiries and concerns.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Personal Suitability: Client focus, excellent oral communication, flexibility, organized, reliability, and team player.
  • Experience: Experience an asset, with a permanent position and 30-40 hours of work per week.
  • Language: English.
Screening Questions:
  • Are you willing to relocate for this position?

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