Customer Service Representative

1 month ago


Waterloo, Ontario, Canada OTIP RAEO Full time

About Us

At OTIP RAEO, we believe that our employees are the key to our success. We strive to create a work environment that is inclusive, equitable, and diverse, where everyone feels valued and respected.

Job Summary

We are seeking a highly skilled and motivated Customer Service Broker to join our team. As a Customer Service Broker, you will be responsible for providing exceptional customer service to our members, resolving their queries and concerns, and ensuring that they receive the best possible support.

Key Responsibilities

  • Provide product and service information to members, answering their queries and resolving their concerns.
  • Assess risks for automobile and property policies, ensuring that our members receive the best possible coverage.
  • Process changes directly into our computer system, applying proper underwriting standards and assessing risks according to binding requirements.
  • Resolve product and service problems, clarifying member complaints, determining the cause of the complaint, selecting the best solution, and explaining it.
  • Attract potential members, answering their questions and providing information regarding our products and services.
  • Process rewrites and remarket following established new-business guidelines.
  • File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received.
  • Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management.

Requirements

  • RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
  • Hybrid work model.
  • The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
  • Experience in personal lines automobile and property insurance is an asset.
  • Intermediate knowledge of Microsoft Office Suite applications.

What We Offer

  • Best-in-class pension and benefits, total reward programs, and comprehensive mental wellness supports.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

How to Apply

If you are interested in this opportunity, please apply online. We are an equal opportunity employer and encourage applications from all qualified individuals.



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