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IT Infrastructure Management Leader
2 weeks ago
The successful candidate will be required to provide technical leadership to the team around the design, configuration, implementation, and maintenance of Geotab's infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world-class application support team and service offering.
Responsibilities include:
• Leading in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications.
• Working closely with business owners to understand business needs and manage expectations of users being supported.
• Developing and implementing strategies to identify technology direction to support the business strategy while maintaining security posture.
• Providing advice and recommendations to management regarding technology direction and roadmap capabilities, features, and functions aligned with the business while maintaining security posture.
• Managing team task assignments, work arrangements, and other department expectations.
• Engaging in high-priority incidents and managing escalations with internal users, departments, and third-party vendors.
• Leading problem management to resolve recurring issues in a timely manner.
• Maturing application and service line capabilities by automating application functionality and optimizing processes.
• Ensuring team maintains relevant and current application documentation.
• Adhering to IT playbook for fully operationalized applications/services.
The ideal candidate will have a strong background in IT and experience managing or developing application teams. They should also have professional certification in Information Technology and 3-5 years of experience with Cloud Platforms. Additionally, they should have thorough knowledge of Chrome, Windows, and Linux OS installation, configuration, troubleshooting, and maintenance. Strong project management skills and the ability to identify needs, develop effective solutions, and manage projects through to completion are also essential. The successful candidate will be required to provide technical leadership to the team around the design, configuration, implementation, and maintenance of Geotab's infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world-class application support team and service offering.
If you are a motivated and experienced IT professional looking to take on a new challenge, we encourage you to apply for this exciting opportunity.
