ServiceNow Project Manager/Business Analyst

4 weeks ago

Vancouver, British Columbia, Canada RSM Full time

We are seeking a highly skilled ServiceNow Project Manager/Business Analyst to join our team at RSM. As a key member of our professional services team, you will be responsible for delivering high-quality ServiceNow implementations and supporting our clients in achieving their business goals.

Responsibilities:

  • Provide analysis, development, and documentation of improvement opportunities.
  • Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
  • Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Analyze diverse business requirements to be solved with automation on the ServiceNow platform.
  • Effectively document and communicate your insights and plans to cross-functional team members and management.
  • Work closely with clients, technicians, and managerial staff.
  • Stay up to date with the latest industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.
  • Act as a subject matter expert in ServiceNow and Enterprise Service Management.
  • Design and develop applications and add-ons for the ServiceNow platform.
  • Configure Workflow, Application UI, and Customize ServiceNow applications.
  • Perform enhancement requests, including changes to UI, system properties, foundation content, and modifications to existing workflow.
  • Perform upgrades and installations of ServiceNow.

Required Qualifications:

  • Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or related field and/or a technology-focused MBA or comparable experience.
  • ITIL 4 Foundation Certification or higher.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Minimum of 2-4 years of previous experience delivering Information Technology Integration, Outsourcing, Performance Consulting, or Management Consulting Services.
  • Minimum of 3 years of ServiceNow experience.
  • Minimum of 2 years of experience working in a large organization or professional services firm.
  • 1 full cycle ServiceNow implementations from initiation to implementation.
  • Strong oral and written communication skills, including high-impact client-facing communications.
  • Ability to work successfully in a team-oriented, collaborative environment.
  • Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure.
  • Core competencies include business analysis, project management, business process evaluation, and organizational change management.
  • Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology, and infrastructure components.

Preferred Qualifications:

  • ServiceNow Certified Implementation (CIS) certifications in one or more product lines.
  • Involvement in implementation projects involving multiple ServiceNow applications and system integrations.
  • Skills in workflow analysis, design, and process re-engineering principles.
  • Client Scripts, ACLs, or providing general ServiceNow support and administration.
  • XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP, and REST.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial, and community wellbeing. Learn more about our total rewards at

Compensation Range: $85,000 - $136,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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