Senior Solution Consultant

2 weeks ago

Toronto, Ontario, Canada Servicenow Full time
About the Role

We are seeking a highly skilled Senior Solution Consultant to join our Global Partnerships and Channel team at ServiceNow. As a key member of our team, you will be responsible for providing pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities to our partners.

Key Responsibilities
  • Provide pre-sales support to our partners, including technical product and architecture advice
  • Communicate the latest ServiceNow solutions and capabilities to our partners
  • Assist our partners in building practices that deliver exceptional customer outcomes
  • Evangelize ServiceNow mindshare to our partner community
  • Collaborate with our partners to evolve a 'ServiceNow First' approach
  • Support our partners in selling effectively to their customers and extending the ServiceNow value proposition
Requirements
  • 5+ years of Pre-Sales Solution Consulting experience
  • ~2+ years of ServiceNow experience
  • ~Undergraduate degree in Commerce, Computer Science, Engineering etc.
  • Working knowledge of modern web technologies and cloud computing
  • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals
  • Executive presence, strong verbal and written communication
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
Desirable Experience
  • Experience with the ServiceNow product suite or competitive product suites
  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
  • ServiceNow platform development experience
  • Evangelize ServiceNow to partners through Sales Plays enablement and product demos
  • Proactively manage relationships with executive and key partner stakeholders to build ServiceNow Mindshare
  • Assist Partner Experience team on the execution of roadshows, shark camps, and partner events
  • Provide subject matter expertise (SME) during planning, solutioning and EBC briefings
  • Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the ServiceNow platform and spearhead intake into the ServiceNow Built-On/Built-With program
  • Mentor, guide, and model effective teamwork with ServiceNow and partner solution consultants to develop and apply new knowledge and skills
  • Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
  • Takes responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit
  • Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach ServiceNow into their client pursuits
  • Demonstrates domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within ServiceNow to assist as needed
  • For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire ServiceNow platform is relevant for that industry, not just about industry SKUs

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