Hotel Front Desk Associate

4 weeks ago


Sudbury, Ontario, Canada Canadiana Motel Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Canadiana Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform light housekeeping and cleaning duties as needed, maintaining a clean and welcoming environment.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
Requirements:
  • Secondary (high) school graduation certificate or equivalent.
  • Will train, but previous experience in the hospitality industry is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Attention to detail, with the ability to maintain accurate records and balance cash.
  • Ability to work under pressure, with a strong focus on customer satisfaction.
What We Offer:
  • Free parking available on site.
  • Learning and training opportunities paid by the employer.
  • On-site amenities, including a team building environment.
  • On-site housing options available for eligible employees.
  • Paid time off for volunteering or personal days.
  • Variable or compressed work week options.


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