Hotel Front Desk Clerk

4 weeks ago

Sudbury, Ontario, Canada Canadiana Motel Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Canadiana Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and maintain attention to detail
  • Ability to stand for extended periods
What We Offer:
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site housing options
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Variable or compressed work week

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