Hotel Front Desk Associate
4 weeks ago
Job Title: Hotel Front Desk Associate
About the Role:
We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at Canadiana Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate or equivalent experience
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work under pressure and maintain attention to detail
What We Offer:
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site housing options
- Paid time off (volunteering or personal days)
- Team building opportunities
- Variable or compressed work week
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