Restaurant Systems Coordinator

1 day ago

Toronto, Ontario, Canada Auberge du Pommier Full time

Company Overview

Auberge du Pommier is a leading hospitality company with a strong presence in Canada. We are seeking a highly skilled Restaurant Systems Coordinator to join our team.

Job Summary

The Restaurant Systems Coordinator will work closely with the Business Operations team to configure, implement, and maintain support software and business systems in our restaurants, events, and partner locations. This role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

  • Assist the Business Operations team in coordinating the configuration, preparation, training, implementation, and ongoing maintenance of business systems and support software applications.
  • Coordinate with location managers to review hardware and software needs.
  • Assist in the creation of menu items, menus, and other POS configuration.
  • Develop training materials and work with location managers to develop their teams into proficient users of all support software and business systems.
  • Coordinate with Marketing on new menu roll-outs and special promotions.
  • Assist in the creation and deployment of training sessions for new users of support software and business systems.
  • Evaluate and modify training sessions and process documents based on feedback from end users and management.
  • Assist location managers and marketing in compiling POS and inventory data.
  • Identify areas of opportunity to improve efficiencies of operations with the end users of support software and business systems.
  • Coordinate the purchase and deployment of new devices and maintain hardware inventory records.
  • Maintain filing systems and office organization.
  • Provide ongoing on-site support when required.
  • Perform general administrative duties such as data entry, photocopying, scanning, faxing, and sending emails.

Requirements

  • 1-3 years of working experience in a restaurant operation at a senior/lead server, supervisor, or manager level.
  • End-user experience working with Point of Sale Systems, Inventory Control Systems, Open Table, Moneris Payments, or similar software.
  • Knowledge of basic accounting principles.
  • Practical working knowledge of Microsoft Office applications.
  • Self-starter, flexible, and able to work independently and occasionally outside regular working hours.
  • Ability to multi-task and change priorities constantly as needed in a fast-paced environment.
  • Excellent verbal and written communication skills and professional telephone etiquette.
  • Superior customer service skills and impeccable personal presentation.

About Us

Auberge du Pommier is one of Canada's largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.

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