Production Support Specialist

11 hours ago

Toronto, Ontario, Canada Atlantis IT Group Full time
{"Role Overview

We are seeking a skilled Production Support Analyst to join our Digital Technology team at Atlantis IT Group.

In this role, you will play a key part in building and supporting our digital media production environment, ensuring the smooth delivery of web applications, sites, and various environments.

Key Responsibilities

* Troubleshoot network, application, and system issues to resolution, using system logs and other tools to isolate problems
* Design Akamai cloud-based solutions for the delivery and storage of web applications, sites, and environments
* Collaborate with DevOps, CloudOps, developers, and support staff to resolve issues and clarify requirements
* Monitor performance metrics for various production systems and identify root causes for technical issues, recommending solutions
* Manage vendors, tracking hardware/software issues and driving vendors to resolve issues
* Follow ITIL processes and procedures for incident management, change management, and problem management
* Work independently to efficiently resolve customer and client issues, supporting team members to meet or exceed required SLA's
* Manage security across the environment, including user administration across various applications
* Manage service requests related to domains, DNS, and

Requirements

* 6-8 years of experience in Radio/TV Broadcast application support, Deskside support, or other functions within the Media space
* Proven ability to work with Media projects to deliver new and enhanced functionality to the business
* Experience with Cloud DevOps, Digital: DevOps, and Akamai

What We Offer

At Atlantis IT Group, we value our team members and offer a diverse, inclusive, and safe workplace. We prioritize the well-being of our team members and provide opportunities for growth and development.

If you are up for the challenge and have the skills and experience required, consider applying for this exciting opportunity.

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