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Technical Support Specialist

2 months ago

Montreal, Quebec, Canada S I Systems Full time
Sr. Deskside Technical Support Specialist Opportunity

S I Systems is seeking a highly skilled Sr. Deskside Technical Support Specialist to join our team in Montreal, QC.

This on-site position involves providing top-notch technical support for IT equipment and software, ensuring seamless operations and optimal performance.

Key Responsibilities:

  • Deliver exceptional desktop support services for end-user computing, ensuring minimal downtime and maximum productivity.
  • Maintain and support audio-visual equipment in conference rooms, as well as provide additional audio/video requirements for events, including town-hall meetings, video conferencing, and webcasts.
  • Provide printer support and ensure efficient printing operations.
  • Install, test, and deploy Windows OS images to LM Canada systems, guaranteeing a smooth and secure experience.
  • Ensure all IT practices are aligned with S I Systems' security standards and best practices.
  • Maintain accurate inventory of computer hardware and other IT equipment, guaranteeing up-to-date records.
  • Communicate professionally with stakeholders, providing clear and concise technical information.

Requirements:

  • Proven experience supporting audio/visual equipment and software for conference rooms.
  • Eligibility for secret clearance with the Federal Government.

Preferred Qualifications:

  • Community college diploma in a related field (technician).
  • Experience providing IT support in a production environment, beyond general office IT.