Front Desk Hotel Receptionist
1 month ago
We are seeking a skilled and friendly Front Desk Hotel Clerk to join our team at Westport Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities:- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures, ensuring the well-being of guests and staff.
- Perform various clerical duties, including faxing, filing, and photocopying.
- Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
- Assist guests with special needs, providing personalized support and service.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Will train, so no prior experience is necessary.
- Free parking available on site.
- Permanent position with 40 hours per week.
- English is the primary language of communication.
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